You’ve Got Questions—We’ve Got Hemp Answers

CBD is a natural part of the hemp plant. It works with your body to help keep things balanced. It won’t get you high and is often used as part of a daily wellness routine.

THCA is also found in hemp. On its own, it’s not intoxicating. If you heat it—like by smoking or vaping—it can become active. Many people enjoy THCA flower for this reason.

No. THCA is the raw, natural form. It only becomes active when you heat it. If you don’t heat it, it stays non-psychoactive.

Yes. All our products follow the 2018 Farm Bill. That means they come from legal hemp and have less than 0.3% Delta-9 THC by dry weight. Everything we sell meets that rule.

• CBD will not make you feel high.

• THCA products might if you heat them. Always start small and know how your body reacts.

Here’s a simple guide:

• Oils/Tinctures: Great for daily wellness.

• Gummies: Easy to take, taste great.

• Topicals: Use on skin, like a lotion.

• THCA Flower: Good if you like to smoke or vape.

• Pet Products: Made just for dogs and cats.

Start small. Everyone’s body is different. Try a low amount first, then slowly increase if needed.

If you take any medications, it’s best to ask your doctor first—just to be safe.

We ship across the U.S., but some states have rules about THCA. We follow all local laws. Please make sure THCA is legal in your state!

Yes—when you spend $100 or more!

You have 14 days from the date your order was delivered to contact us about a return. After 14 days, we unfortunately can’t offer refunds or exchanges.

To qualify for a return, the product must be unused, in its original packaging, and in the same condition you received it.

Yes, you’ll need proof of purchase—like your order confirmation email or packing slip.

No. We only accept returns for products bought directly from PinnacleHemp.com

If you bought it in a store or through another website, please contact them directly. They’ll follow their own return policy.

No worries—just email contact@pinnaclehemp.com with:

• A few photos of the issue

• A quick description of the problem

• Your order number

We’ll take care of it from there.

Once we get your return and inspect it, we’ll email you to confirm if your refund is approved.

If approved, we’ll send the refund to your original payment method. Please allow 7-10 business days for it to show up.

No. Sale items are final sale and can’t be refunded.

We only replace items if they’re damaged or defective.

Email contact@pinnaclehemp.com and we’ll help with an exchange for the same item.

Yes. We make special CBD oils and treats for pets. They’re safe, simple to use, and made just for dogs and cats. Check them out here!

We offer THCA flower, pre-rolls, and other legal hemp products. They follow the 2018 Farm Bill and contain less than 0.3% Delta-9 THC by dry weight.

It might. Heating THCA can turn it into THC, which may show up on tests. If you’re tested, use caution.

Maybe. THCA is legal under federal law, but state laws are different. Always check the rules where you’re going.

Visit our blog for simple info on hemp, cannabinoids, and how to use our products.

We’re here for you. Contact us via email contact@pinnaclehemp.com or call 833-436-7283—we’re happy to help.