FAQs

Below you will find a list of frequently asked questions. If you don't find the question you are looking for please send us a message.

DO YOU SHIP PRODUCTS?

Absolutely! We ship to consumers and retailers nationwide.

WHAT IS THE RETURN POLICY?

We do not accept returns or give refunds. If there is a manufacturing error, we will happily compensate you. WE DO NOT ACCEPT RETURNS IF YOU SIMPLY DO NOT LIKE IT OR DOES NOT WORK FOR YOU. Read our full Return Policy.

WHAT IS CBD?

Cannabidiol is one of at least 113 active cannabinoids identified in cannabis. It is a major phytocannabinoid, accounting for up to 40% of the plant’s extract.

DOSAGE?

Pinnacle Hemp CBD Oil dosage recommendations:Sublingual (under the tongue) for 60 to 90 seconds before swallowing.
150 MG – 20 drops or 1 dropperful twice daily (40 drops total) 

300 MG – 10 drops or a half dropperful twice daily (20 drops total) 

600 MG – 10 drops or a half dropperful twice daily (20 drops total) 

1200 MG – 5 drops twice daily (10 drops total) 

THESE ALL EQUAL TO 20 MG A DAY, WHICH IS OUR RECOMMENDED DOSAGE.

*This is a general guide to dosing. Everybody is different. Your body is different, your condition is different and everyone needs to do some trial and error to figure out what works for them. Try vaping vs sublingual. Some people have better results with one over the other. Some people need small doses several times a day, where as others need 1 or 2 larger doses. Both ways could equal the same amount per day but have different results depending on your body and conditions you have. 

WILL YOUR CBD GET ME HIGH?

Our CBD, even while having small trace amounts of THC, will not get you high and is designed to not provide any psychoactive characteristics or effects.

WHAT ARE CANNABINOIDS?

Cannabinoids are the chemicals that give the cannabis plant (both hemp and marijuana plants) its medicinal properties. Cannabinoids like THC and CBD interact with CB1 and CB2 receptors in the body to produce a wide range of effects.

CAN I OVERDOSE?

There is currently no recorded case of anyone overdosing from any full spectrum or isolate CBD products.

IS THIS SAFE FOR CHILDREN, AND PREGNANT OR NURSING WOMEN?

All products should always be cleared by your physician or doctor before using. Especially in children or if you are pregnant or nursing.

IS IT ORGANIC?

Our oil comes from 100% organic Industrial Hemp, meaning that it is non-GMO, PG-free, and PEG-free.

WHY IS OURS BETTER?

Our CBD is a full spectrum CBD, which means that you get the entourage of benefits. Full spectrum oils include CBD, CBDA, CBG, Terpenes, and a whole lot more! 


The hemp plant actually contains 483 compounds – so it is best to use a product that is direct from mother nature. Having a full spectrum oil allows us to give our customers the best of the best without the ludicrous pricing of most competitors!

WHAT IS THE BEST WAY TO PRODUCE CBD-RICH CANNABIS OIL?

The cannabis oil that is typically available in dispensaries is the THC-dominant one that contains little cannabidiol (CBD). To extract CBD-rich cannabis oil, one must start with a CBD-rich plant material.


There are many ways to extract the oil from the cannabis plant, and each has its own pros and cons. Some methods are safer and more effective than others.


Cannabis oils made with neurotoxic solvents like butane and hexane may leave unsafe residues that interfere with immune function and impede healing. Supercritical CO2 extraction is non-toxic and produces high quality oil, but it requires significant expertise and access to expensive equipment.


Home-brewers can also use safer solvents, such as ethanol. Or, they can prevent exposure to organic solvents entirely by using olive oil to extract cannabis oil, according to Dr. Arno Hazekamp, Director of Phytochemical Research at Bedrocan BV, which supplies cannabis, including a CBD-rich strain, for the Dutch Health Ministry’s medical marijuana program.

WILL I FAIL A DRUG TEST BY USING YOUR FULL SPECTRUM PRODUCTS?

Short answer: Maybe. Everyone’s body processes CBD differently. While the standard dosage shouldn’t flag a positive on a drug screening, there is no way to be certain that the trace amounts of THC end up in a false positive. If you are subject to regular screenings, try our broad spectrum line Kokoro.

I RESIDE OUTSIDE THE UNITED STATES. HOW CAN I OBTAIN CBD-RICH REMEDIES?

If you live in one of the 22 countries that have approved GW’s Sativex, a fifty/fifty CBD/THC whole plant under-the-tongue spray, you may qualify for a prescription. CBD-derived from industrial hemp grown in Europe is legal and available in the European Union. The Dutch Health Ministry distributes a CBD-rich cannabis strain to patients enrolled in the Netherland’s official medical marijuana program. The official Israeli medical marijuana program also grows and dispenses CBD-rich strains. Those who live outside the USA can also visit—or coordinate with a friend or relative in—Colorado or Washington, where cannabis is legal and available for personal use for those 21 years or older. How one elects to travel with or transport their medication, which is prohibited by federal law, is their own responsibility. High quality CBD-rich products are also available in California. In order to be in receipt of any California cannabis product one must be in possession of a valid medical cannabis recommendation letter from a California physician. Some patients and/or caregivers come to California and establish a temporary California residence to obtain a California ID. With this ID, they can see a California medical cannabis expert, get a letter of recommendation, and then obtain CBD-rich medicine. A number of patients and their families have relocated to cannabis-friendly states in order to access CBD-rich medicine on a consistent basis.

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